Privacy Policy

1. Introduction

BinFleet AI, a product of Lux & Grand LLC ("we," "us," or "our"), operates the BinFleet AI platform, a software-as-a-service application for waste management and dumpster rental companies. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, web application, and SMS messaging services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, company name, and billing address when you create an account or subscribe to our services.
• Customer Data: Information about your customers that you enter into the platform, including names, phone numbers, email addresses, and service addresses.
• Order Information: Service order details including delivery addresses, container sizes, scheduling information, and pricing.
• Payment Information: Payment details are processed securely through Stripe. We do not store your full credit card information on our servers.

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, and interactions with the platform.
• Device Information: Browser type, operating system, and device identifiers.
• Log Data: IP address, access times, and referring URLs.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the BinFleet AI platform
• Process transactions and send related information including invoices and receipts
• Send transactional SMS messages related to service orders, including delivery notifications, pickup reminders, schedule changes, and invoice reminders
• Respond to your comments, questions, and customer service requests
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues and security threats

4. SMS Messaging

BinFleet AI enables waste management companies to send transactional SMS messages to their customers. Consent is always obtained before any messages are sent, through one of the following opt-in methods:

• Online Booking Portal: When placing an order through a company's booking page (e.g., binfleet.com/{company}/book), customers enter their phone number and check a required consent checkbox that reads: "I agree to receive SMS delivery updates about my order. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out."
• Phone & In-Person Orders: When a customer calls or visits to place an order, the company representative verbally informs them that they will receive text message updates about their delivery status and confirms consent before entering the phone number into the system.

These transactional messages may include:

• Delivery and pickup confirmations
• Schedule change notifications
• Driver en-route alerts
• Invoice and payment reminders
• Order status updates

Message frequency varies based on order activity (typically 2-6 messages per order). Message and data rates may apply. Customers may opt out of SMS messages at any time by replying STOP to any message. For help, reply HELP or contact us at the information below.

We do not use phone numbers collected through the platform for marketing purposes. All SMS messages are strictly transactional. Phone numbers and SMS data are not shared with third parties for marketing or promotional purposes.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating the platform, including Supabase (database hosting), Stripe (payment processing), and Twilio (SMS delivery). These providers are contractually obligated to protect your data.
• Legal Compliance: When required by law, regulation, or legal process, or to protect the rights, property, or safety of Lux & Grand LLC, our users, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• User-Authorized Integrations: When you connect a third-party service such as QuickBooks Online, TaxCloud, or other integrations through your BinFleet AI settings, we transmit relevant data (customer names, invoice details, payment records, tax information) to that service as authorized by you. We only share data with services you have explicitly connected. You may revoke access at any time by disconnecting the integration from your Settings page. Data already transmitted to third-party services is governed by their respective privacy policies.
• Webhook Integrations: When a service company configures webhook endpoints through BinFleet AI, order and customer data (including name, contact information, service details, and SMS consent status) may be transmitted to the company's designated third-party endpoints in real-time. This data sharing is controlled by the service company and governed by their own privacy practices. BinFleet AI includes consent indicators in all webhook payloads to facilitate compliance.
• Data Exports: Service companies may export customer lists and order data from BinFleet AI. Exported data includes contact preferences and consent status. The service company is responsible for handling exported data in compliance with applicable privacy and marketing laws.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL), secure database hosting with row-level security policies, and secure authentication. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we delete your data, please contact us using the information below. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of SMS communications by replying STOP
• Withdraw consent for data processing where applicable

To exercise any of these rights, please contact us at the information provided below.

9. Children's Privacy

The BinFleet AI platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the platform after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: